✘ Do your managers avoid confronting difficult issues?
✘ Have you seen an escalation in conflict?
✘ Are your managers struggling with demonstrations of emotion or more extreme behaviours?
✘ Is entrenched conflict impacting on productivity?
✘ Do you lose valuable staff due to unresolved conflicts?
✓ Understanding conflict and the patterns of behaviour that
✓ Exploring how a ‘mediation approach’ can help with entrenched conflict
✓ Helping your staff to manage themselves in an conflict situation and protect their well-being
✓ How to recognize escalating behaviour and some useful de-escalation skills
✓ Tools and techniques for dealing with high emotion
“A must for all line managers as a minimum”
NHS England Manager
Please contact us on the following phone numbers with any questions or to make an appointment:
01249 446906 or
Alternatively contact us by email using our contact form.
"Rarely, if ever, have I learnt something so valuable in such a short space of time"
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