✘ Do your managers avoid confronting difficult issues?
✘ Have you seen an escalation in conflict?
✘ Are your managers struggling with demonstrations of emotion or more extreme behaviours?
✘ Is entrenched conflict impacting on productivity?
✘ Do you lose valuable staff due to unresolved conflicts?
✓ Understanding conflict and the patterns of behaviour that
typically arise
✓ Exploring how a ‘mediation approach’ can help with entrenched conflict
✓ Helping your staff to manage themselves in an conflict situation and protect their well-being
✓ How to recognize escalating behaviour and some useful de-escalation skills
✓ Tools and techniques for dealing with high emotion
“A must for all line managers as a minimum”
NHS England Manager