What our clients say

'Training last year was very well received.  The ER community found it interesting and informative and it has added to everyone’s broader understanding on how we can approach collective disputes (by taking some of the mediation techniques from an individual dispute resolution perspective).'


Nigel Lewis

                           Retail Employee Relations & Policy



'What a wonderful workshop - the event provided so much food for thought and allowed us to think about how to tackle those difficult issues.  The actors brought the event to life and it was fascinating to see the value of having the right discussion.  Well done to Alison and Sarah.'


                          Emma Summers

                          Managing Director of Juice Recruitment &

                          Chair of the Bath and West Wilts branch of CIPD



'On behalf of FC Chippenham Youth, thank you for you mediation work. Your professional approach to the situation resolved a long running dispute and enabled us to retain two good football coaches.

Many thanks.' 


Ray Bailey, Club Welfare Officer - FC Chippenham Youth.




'The 'Courageous Conversations' workshop was practical, informative and fun.  I now know how to tackle some of those matters I've been putting off!'


Richard White

Employment Law Partner

Withy King Solicitors


'The Mediation and Courageous Conversations workshops run for the South West CIPD were very informative and useful.  The actors and facilitators brought the subjects to life.'


Helen Jones

Business Partner

Bath Spa University


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Contact and appointments

Please contact us on the following phone numbers with any questions or to make an appointment:


07932 150453 (Sarah Crayford Brown)

07833 131649 (Alison Bennett) 


Alternatively contact us by email using our contact form.

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What our clients are saying

"Rarely, if ever, have I learnt something so valuable in such a short space of time"

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© Conflict Masters. Tel: 07932 150453 (Sarah Crayford Brown) 07833 131649 (Alison Bennett)